These are a few general questions asked very frequently.
General
Q. How can I make a new booking?
Ans: Search your flights and book online on our website or give us a buzz our sales executive will book the flights for you as per your desire.
Q. How can I change my airline booking?
Ans: If you want to change your booking made with us, simply call to our excellent travel experts at 1844-234-6247 toll free. Please make a note that a fee is charged by the airline to alter your booking depending on the date of the purchase, date of change, the rules of the ticket fare, etc.
Q. Will I be charged for checking bags?
Ans: This essentially depends on the airline. Please check online and verify individual policies of the airline you’re travelling with to know their baggage limitations and charge.
Q. What if I haven’t received your confirmation email?
Ans: It is accessible to have your reservation displayed online under the advantage “My Booking”. Sign in the portal and view your endure booking made. Other data can be arrested by clicking on the Details button. This would show the booking cancellation and flight confirmation, flight status and from here, you can mail the confirmation to your personal email.
Flights
Q. Is it possible to request special meals for my flight?
Ans: Note that are no free meal-in services available these days. If you want to request a meal, place a demand while booking the tickets or the airline directly. Please make sure that you put forward your request at least 24 hours prior to your scheduled departure.
Q. I’m getting the message that my credit card information does not match the credit card company’s records. What can I do?
Ans: The name, credit card, zip code, address should be exactly the same as it is in your credit card statement. Confirm with your credit card company and record the advice as they accept in their databases. Alternatively, you can try booking through addition credit card/debit card.
Q. How do I book an infant fare?
Ans: Infants under 24 months can travel without any charge as long as they are seated on some adult’s lap within US. However, outside US, some percentage of the adult’s fare plus taxes need to be paid. Please contact our excellent customer support in case of any enquiry.
Q. How do I select seats?
Ans: You can pick seat preferences while booking. Click on the seat preferences in the appeal area. If you accept already completed the booking, you can still request the seat by clicking on the Request Seat link on the itinerary acceptance mail. Please note that there is no agreement that the requested seat would be accessible as it alone depends on the airline’s discretion.
Q. Can I hold a reservation?
Ans: Sorry, it’s not possible to hold reservation as it against the rules and guidelines of the flights, Also, it is important to book tickets as soon as possible to avail the visible discounts at the moment.
Payments
Q. When can I get my refund?
Ans: When the reservation is cancelled the same day as it is booked, the funds will return to your acclaim and will not be reflected as a refund. This process would yield 3-7 business days. If the airline allows for cancellation of booking after a day, the airline allocation would be refunded aural 7-14 days according to the bank and airline policies. The refunds requested afterwards 48 hours of booking rest with the rules of the flights and these usually yield much longer.
Q. Why do I see multiple charges on my account?
Ans: This usually occurs if assorted cartage or flights are appointed in a reservation. Each ticket is processed individually and the taxes, service charge is reflected separately. However, accretion all the amounts would be according to the sum you quoted.
Q. I got an email of a refund I didn’t request?
Ans: These refunds are regarding the adopted seat task that could not be accomplished by the airline. Note that this refund does not affect your airline ticket purchase.
Q. Why do I see duplicate charges for the same ticket on my account?
Ans: Please verify with the bank about the details of the duplicate company that charges are advancing from. After that, get in touch with our customer care service for further assistance.
