Answers to the questions we hear most from our travellers.
General
Search and compare flights directly on our website, or call one of our sales executives and they will book according to your preferences.
Call our travel experts at +1-800-770-0370 (toll free). Please note that airlines may charge change fees depending on the original purchase date, the date of the change, and the fare rules of your ticket.
Baggage charges depend on the airline you are flying with. Please check the individual airline's policy for baggage limits and fees before you travel.
You can view your reservation online through "My Booking." Sign in, open your booking details, and resend the confirmation to your email if needed.
Flights
Complimentary meals are no longer included on most flights. You can request a special meal during booking, or contact the airline directly at least 24 hours before departure.
Make sure your name, card number, zip code, and billing address are entered exactly as they appear on your card statement. If the issue persists, verify the details with your card issuer or try an alternative card.
Infants under 24 months travel free on an adult's lap on domestic US flights. On international flights, a percentage of the adult fare plus taxes applies. Contact our customer support team for exact pricing.
You can choose your seat preference during booking, or through the "Request Seat" link in your itinerary email. Note that requested seats are subject to availability and cannot be guaranteed.
No, reservations cannot be held as this is against airline rules and guidelines. We recommend booking immediately to secure available fares and discounts.
Payments
Same-day cancellations are refunded within 3-7 business days. Cancellations made after the same day are refunded within 7-14 days. Requests made after 48 hours follow the airline's own cancellation rules and may take longer.
This usually happens when a reservation includes multiple flights or carriers. Each ticket is processed separately with its own taxes and fees, and together they total the amount you were quoted.
This is typically issued when a requested seat assignment could not be honored by the airline. It does not affect or cancel your ticket purchase.
Please contact your bank first to confirm the duplicate charge, then reach out to our customer care team and we'll help resolve it.
Still Have Questions?
Our support team is available 24/7 to help with anything not covered here.